Company Policies

REFUND POLICY

Our contract is non-cancellable and all sales are final. We issue no refunds. All credits are issued in the form of a rain check. Deposits are non-refundable, but transferable, meaning they are applied toward the balance of your rental.

If heavy rain or strong winds mean we are not able to set up and install the inflatable(s), your rental credit is issued in the form of a rain check, good for 1 year from your original party date. We will only set up in winds up to 18 mph. Anything greater is subject to cancellation, and you can opt to receive a rain check for a future event within 1 year of your rental date.

Once your rental items are delivered, there is no refund due to rain or change of weather. No refunds or discounts will be given at that point even if it rains all day.

During certain weather conditions that make the inflatable unsafe for use, we reserve the right to cancel the rental and not give the customer the option to continue with the rental unless an indoor venue can be secured. If we cancel the rental due to unsafe weather conditions, your credit is issued in the form of a rain check, good for 1 year from your original party date.

DEPOSITS

We require a minimum deposit of $50 to reserve a bouncer for your event.
For residential, church and corporate events, the deposit is 20% of your order total (including tax and damage waiver), or $50, whichever is greater.
Schools also require a deposit, and the amount is listed on your contract.
Your deposit must be paid with a valid debit or credit card and will be subtracted from your total balance due.
Your remaining balance is due 2 days before your event, unless your contract states otherwise.
NO orders are reserved until deposit is paid.
Customers can make balance credit card payments at any time through the payment link on your emailed invoice. All major credit cards are accepted.

Deposits are non-refundable, but transferable.

CANCELLATION POLICY

Our contract is non-cancellable and all sales are final. If you have to cancel please call us at 469-600-2291 as soon as possible.

Your deposit is NON-REFUNDABLE, but transferable, meaning it is applied toward the balance of your rental.
If a cancellation does arise, a $50 charge is automatically applied to your card on file.
If payment has been made in full, no refund will be given.
The balance of the full contract price is due no later than the delivery date, whether or not you accept delivery.
Certificates and permits are not refundable and cannot be applied to another date.
If a large portion of the order is altered it will be considered a "Cancel Order."

Order Changes: Changes to orders are subject to availability. Any items that are removed from the order after the order has been booked, that are not replaced with items of equal value are subject to a 50% cancellation fee.

PAYMENT METHODS ACCEPTED

We accept debit/credit cards, Zelle, Venmo or Cash App, plus business and corporate checks. Your remaining balance must be paid 2 days before your event, unless your contract states otherwise. If we are unable to collect your balance, we will try to reach you by call, text or email 2 days before the event. If you promised Zelle, Venmo or Cash App and payment is still not received, the debit/credit card on file will be charged for full payment. We reserve the right to withhold delivery for non-payment. We DO NOT ACCEPT CASH PAYMENTS (NO EXCEPTIONS).

We do not accept personal checks. We do accept checks from churches and schools as long as the checks are drawn on the church or school account. We do not accept checks from personal accounts to pay these balances.

We accept P.O.'s from schools and businesses that have established accounts with us.

Person on the Contract must be cardholder and be present upon delivery with a valid state ID or Driver's License. Balance must be paid in full 2 days before your event, unless your contract states otherwise. If you have questions or concerns, please feel free to contact us immediately at 469-600-2291.

SET UP

Our drivers do all the heavy lifting, you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and also debris. If the driver is unable to set up for reasons above or if unsafe conditions exist, you will be responsible for payment in full.

***Surface type - It's important that we know in advance if you plan to set up on grass or concrete. Inflatables CAN ONLY be operated safely if they are secured and anchored properly. We bring stakes or SANDBAGS depending on where the unit will be set up. If you make changes, please let us know (especially from grass to concrete) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

----We can definitely set up on concrete surfaces, however there are additional charges involved. We use 50lb sandbags to anchor equipment that is set up on a concrete surface and there is a lot of heavy lifting and additional labor involved.

We definitely set up indoors or inside a fenced area: some equipment is very large and requires a double door to fit through. This may require removing the center of the bar from the double doors to get inside the building.

Sprinkler systems: Bounce Universe, LLC is not liable for any damages done to your sprinkler system or any water lines, you will be responsible for letting our drivers know where it is in advance to avoid damage. If a sprinkler/water line is damaged, turn off the water immediately.

If you have dogs, please make sure the setup area is clean and any droppings are removed! We cannot set up if there are droppings on the ground.

BEFORE DELIVERY

Renter must measure the set up area and make sure the rentals fit. If they don't fit upon delivery, the Renter will still be required to pay for the original rental items, even if the items have to be downsized to a smaller rental or order has to be cancelled.

Before Bounce Universe team arrives to your event space please be sure of the following:

There is a clear path 3 to 5 feet wide, depending on the inflatable you book, to your desired drop off location.
Set up space for Canopies and/or Inflatables must be clear of any objects and overhanging power lines/trees branches before delivery staff arrives for setup.
Sprinkler systems must be turned OFF if inflatable or canopy is placed on grass. (A $150 cleaning fee is added if a DRY bounce house gets wet, except due to rain.)

BEFORE PICKUP

All Tables and Chairs must be stacked and folded in the same place as delivered. Customer will be charged pickup fees for any tables and chairs not stacked and folded before we arrive for pickup.

DELIVERY AND PICKUP TIMES

ALL RENTALS ARE DELIVERY ONLY!! DELIVERY FEE MAY APPLY!

Your rental is for 6 hours. Your 6 hour rental can start as early as 8AM and must end by 7PM. Any 6 hour window before 7PM is regular price. We generally deliver between 8am and 12 noon on the day of the party. We will contact you the day prior to your delivery date to confirm your delivery time.

Our pick-up timeframe is 3 to 4 hours after your party end time. For example, for a party that ends at 5PM, pick-up can happen anytime from 5PM up to 9PM on a same-day booking. If you wish to keep the inflatable overnight, you would want to choose "overnight" when booking (additional $75). Overnight rentals are picked up between 7am-11am, or in the afternoon from 11AM until 6PM when communicated to you. Driver will contact you 20-30 minutes before he arrives.

A flexible delivery/pick-up time (a specific 1 to 2 hour window, rental must be at least 2 hours) is an additional $75. An exact delivery/pick-up time is an additional $150. Time sensitive deliveries and after hours pickups are subject to availability. Last minute orders may be subject to a rush order fee.

For setups that occur on public property or non-residential setups, we deliver when someone will be arriving to the location and pickup when you will be leaving as they cannot be left unattended. We will work with you personally on these times.

RENTERS RESPONSIBILITIES

The care and oversight of all items rented is the responsibility of the person in charge of the event. An employee of Bounce Universe LLC will walk and review the condition of all items rented with the person in charge. Any destruction done to bouncers or additional items rented will be your responsibility. You will be responsible for repairs or replacement. We offer an optional Damage Waiver: if you pay the Damage Waiver Charge listed on your contract, we relieve you of liability for accidental damage to the rented items and for loss due to fire, collision, windstorm, upset and riot. The waiver does not cover theft or burglary, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance, any loss due to your failure to care for the rental items as a prudent person would care for their own property, or personal injury or death. Under normal use nothing will happen to the inflatable if the unit is properly set up. If you damage the inflatable, whether intentionally or by accident, we will advise you of how much repair costs are and you will need to pay for it (accidental damage is covered if you paid the Damage Waiver). A small fee will be added for any missing parts to the games or equipment.

EQUIPMENT CARE

NO SHOES - do not wear shoes while in/on the inflatable bounce house.
NO SHARP OBJECTS - Make sure there are no sharp objects in or on clothing.
NO EYEGLASSES: Please do not wear eyeglasses in or on the inflatable bounce house. All persons must remove shoes, glasses, jewelry, and anything else that may harm the bounce house or other users of the bounce house or anyone in the bounce house.

NO FOOD, NO DRINK, NO SILLY STRING, NO CONFETTI, NO GUM inside or near (within 10 feet) of the bounce house. NO SILLY STRING! It causes extreme damage to the unit by eating into the vinyl.
NO CONFETTI! It causes stains on the unit, and are not removable.
Units not designated as water slides may not be used wet!

No Flips, somersaults or horseplay. The operator must strictly enforce the rules posted on the warning sign and on this contract. Under no circumstances should any person climb the walls.

Dunk Tank Rules

Easy Dunker must always have an adult operator on duty when in use.
When tank is going to be unattended, always drain water. NEVER LEAVE A DUNK TANK FILLED WITH WATER UNATTENDED!
Cordon off a "danger zone" in front of, to the sides of, and behind the tank. Keep people out of the zone to avoid getting hit by an errant or deflected throw. Children should NEVER be allowed inside the "danger zone"
Never place the dunk tank on a platform or stage. (NOTE: When filled, the dunk tank weighs over 4,500 pounds.)
Keep Easy Dunker away from electricity.
Keep water level filled to at least 8" from the top of the tank.
Only one person at a time should be allowed on the seat or in the tank.
Keep all non-swimmers, anyone less than 5' tall, or over 250 pounds off of the tank.
Anyone with medical condition which may place limitations on their physical exertion (such as, but not limited to: heart condition, pregnancy, back injury, etc.) should stay off of the dunk tank.
To keep from slipping, the dunkee must always wear rubber sole shoes.
Before (and each time) the dunkee climbs onto the seat, they must first make sure the seat is securely locked in place and that the safety latch is engaged.
The dunkee should use the handles to assist in climbing out of the tank and for getting back up onto the seat after being dunked. However, the dunkee must not hold onto the handles while being dunked.
The Dunkee must move toward the front of the tank when coming up out of the water to avoid hitting their head on the seat.
NEVER use hard balls.
NEVER stand on seat.
When being dunked, the dunkee must keep hands and knees and sit forward on the seat.
DO NOT allow anyone to hit target with hands.
DO NOT operate Easy Dunker during a storm.

WE WILL PROVIDE 3 BALLS AND A MESH BAG WITH THE DUNK TANK.

Replacement for lost equipment:

$15 for each ball
$5 for the mesh bag